No, you won't receive new physical tags monthly. Your subscription covers ongoing access to our secure platform, notification alerts, and support. You'll receive your scannable collar tag, AirTag case, and stickers just once—no extra shipping every month.

Same great features, different payment options!

One-Time: Pay once (e.g., £10), own it forever.

Subscription: Spread the cost monthly (e.g., £6.99/month).

Both include:

• Lifetime platform access
• Free lifetime replacements (items + postage)
• Secure chat + GPS tracking
• Pet profiles + real-person support

Choose based on your budget preference - upfront payment or lower monthly cost.Either way, you get the exact same protection for your pet!

If you cancel your subscription, the QR code will be deactivated, meaning:

• Finders won't be able to access your pet's profile when they scan the tag
• You won't receive location notifications or messages
• The secure messaging system will no longer function

However, you can reactivate your subscription anytime to restore full functionality. We designed it this way because maintaining the secure platform, servers, and privacy features requires ongoing resources.

We use TPU (Thermoplastic Polyurethane) for the AirTag case, PETG (Polyethylene Terephthalate Glycol) for the collar tag, and vinyl for our stickers—each chosen for durability, weather-resistance, and pet safety.

We offer free replacements for life. If you notice any damage, just get in touch and we'll send you a replacement at no extra cost.

When someone finds your dog or cat, they simply scan the code using a smartphone camera. Your pet's secure online profile loads and a chat can be opened up instantly notifying you with your pet's approximate location while keeping both parties' personal details private.

Our system relies on location updates triggered by a scan and chat opening—so while it's not continuous GPS, you'll receive an immediate notification alert whenever someone scans your pet's code. If you choose to insert an actual AirTag (with our waterproof holder), you can also utilise Apple's location features for an extra layer of tracking.

When someone finds your pet, they scan the QR code on the tag with their phone—no app or account needed. They'll see your pet's profile and can message you instantly through our secure app. You get their location, and you can bring your pet home safely. Your phone number stays private throughout the entire process.

Great question. Here's the difference:

Microchip:

• Requires a vet or shelter to scan it
• Only works if your pet is found and taken to a professional
• No real-time location tracking
• Backup plan, not a first line of defence

Meatball QR Code:

• Anyone with a smartphone can scan it instantly
• Works wherever your pet is found
• Instant messaging with the finder
• First line of defense for getting your pet home fast

Best practice? Use both. Microchip as backup, Meatball as your first line of defence.

Yes. If you have a subscription, you can cancel anytime with no penalties. When you cancel, we'll stop the tag from working. However, you can reactivate your subscription whenever you wish to restore full functionality.

You can order a bundle for each pet. Each tag has its own unique QR code linked to that specific pet's profile. You can manage all your pets in one account on app.meatball.uk.

Absolutely. Your phone number is never shared with finders. When someone scans your tag, they see your pet's profile and can message you through our secure in-app chat. You stay in control of all communication. Your privacy is a core part of how Meatball works.

Finders don't need an app. When they scan your QR code, they can message you instantly without downloading anything or creating an account.

You (the pet owner) will need to set up an account when you receive your tag. Simply scan the QR code on your tag to start the quick 3-step setup process:

1. Email verification
2. Password setup
3. Pet profile creation

Once complete, you'll be taken to your dashboard and given a tour so you know how to get the most out of your Meatball tag. From there, you can manage your pet's profile, track scan history, and receive notifications when your tag is scanned.

Orders ship within 1-2 business days. Delivery times depend on your location, but most UK orders arrive within 3-5 business days.Shipping is free on all orders. No hidden fees.

Yes. We take data privacy seriously. We only collect the minimum personal data needed (your name, email, pet info), and we never share it with third parties. Your phone number is kept private from finders. We're fully GDPR compliant.

We're here to help. Chat with us or email us anytime. We read every message and respond quickly.